ShopifyChatGPT Shopping
ChatGPT Shopping: 4 Urgent Steps Shopify Sellers Can't Afford to Miss
Vincent
·CMO & Co-founder
With Sam Altman's announcement on X, ChatGPT has entered the shopping era. Last week ChatGPT updated its Help documentation with the article "Improved Shopping Results from ChatGPT Search." Clickfrom.ai has analyzed this from a Shopify seller's perspective. Here are the key takeaways from that ChatGPT article:
ChatGPT Shopping
Feed submission isn't publicly available yet, but you should submit the interest form immediately and wait for OpenAI to contact you.
Currently, ChatGPT displays merchants in the order provided by third-party data sources and does not re-rank based on price, shipping, or return policies; in the future, merchants will be able to submit product feeds directly.
→ Shopify sellers can fill out OpenAI's merchant interest form to qualify for the opportunity to submit product feeds in the next phase.
OpenAI Merchant Interest Form
When users search with shopping intent, ChatGPT displays relevant products in a visual carousel with purchase links.
→ Ensure your Shopify products are submitted to Google Shopping, Bing Shopping, and other third-party platforms, and that your site uses structured data (schema.org) markup to increase crawlability and visibility.
Comments from clickfrom.ai: From this, we can see that ChatGPT prefers product feeds. Why? Because feeds provide clearer structure and richer information for large language models. When it comes to feeds, Shopify sellers tend to think of Amazon, Walmart, Etsy, and eBay. However, they often overlook feeds like Pinterest Product, Facebook Shop, TikTok Shop, and even niche but distinctive marketplaces. We recommend immediately listing your products as feeds on these lesser-known platforms, as this can help GPT crawlers index your offerings more effectively.
Product Feeds
ChatGPT may simplify or rewrite product titles and descriptions to improve readability.
→ Use clear, consistent, and concise titles and descriptions in Shopify, avoiding overly long or elaborate language to minimize information loss during rewriting.
Comments from clickfrom.ai: We'll be launching the Clickfrom.ai Shopify app within two weeks. It will automatically optimize your store's product copy to align with ChatGPT's preferences. In the meantime, you can use other Shopify product description optimizers—such as the Kua.ai Shopify Product Listing Builder.
ChatGPT displays prices based on the initial crawl of merchant data; subsequent price or shipping updates may be delayed.
→ Regularly update prices and shipping settings in your Shopify backend, and sync any changes from third-party channels as needed to reduce errors from outdated information.
Comments from clickfrom.ai: We believe that with the official launch of ChatGPT Shopping, a wave of ChatGPT Shopping feed apps will soon appear in the Sales Channels section of the Shopify App Store. For now, Shopify sellers should keep their prices and inventory levels updated. Avoid setting inventory to zero—although Shopify offers a "Continue selling when out of stock" option, ChatGPT as a third party may not recognize this Shopify-specific setting.
Continue Selling When Out of Stock
ChatGPT prioritizes structured metadata from third-party providers—such as prices, descriptions, and reviews—when selecting products.
→ In your Shopify admin, provide complete and accurate pricing, inventory, product descriptions, and customer reviews for each item, and enable rich product markup plugins.
Comments from clickfrom.ai: Shopify sellers are in luck when it comes to structured metadata. As soon as you enter your product details in the editor, Shopify automatically generates schema-compliant product data, which then becomes your structured metadata.
"Like search engines, ChatGPT uses a web crawler called OAI-SearchBot to find, access, and surface information in ChatGPT search. For your site to be discoverable in ChatGPT, make sure you aren't blocking OAI-SearchBot. If necessary, you may need to update your robots.txt file, to ensure OAI-SearchBot has access.
Publishers who allow OAI-SearchBot to access their content can track referral traffic from ChatGPT using analytics platforms such as Google Analytics. ChatGPT automatically includes the UTM parameter utm_source=chatgpt.com in referral URLs, enabling clear tracking and analysis of inbound traffic from ChatGPT search results.
OAI-SearchBot is for search. OAI-SearchBot is used to link to and surface websites in search results in ChatGPT's search features. It is not used to crawl content to train OpenAI's generative AI foundation models."
P.S. If you're not sure whether your site has opted out of OpenAI's search crawler, stay tuned—our Clickfrom.ai shopify app will automatically handle it and ensure GPT crawlers can successfully index your site.
Why is this necessary?
Besides ChatGPT, Claude and others become more widespread, more people are turning to AI for information. However, even if your store site ranks well on Google, AI models/chatbots may still struggle to accurately reference or recommend your content. So how can you ensure your website is recommended by ChatGPT, Claude, Gemini, Grok, and other AI?
The answer is simple: AI models have limited context windows when processing web pages, making it difficult to digest complex HTML, navigation elements, and JavaScript. They need a more direct way to understand your site—this is where llms.txt comes in.
The roles of two key files:
robots.txt: Tells search engines and AI crawlers which content is accessible
llms.txt: Helps AI systems understand your site's structure and content
# robots.txt Basic Configuration
# General Search Engine Rules
User-agent: *
Allow: /
Disallow: /admin/
Disallow: /private/
# Sitemap
Sitemap: https://example.com/sitemap.xml
# Specific Rules for AI Crawlers
User-agent: GPTBot
User-agent: Claude-Web
User-agent: Anthropic-AI
User-agent: PerplexityBot
User-agent: GoogleOther
User-agent: DuckAssistBot
# Direct AI Crawlers to llms.txt
User-Agent: anthropic-ai
User-Agent: GPTBot
Allow: /llms.txt
Allow: /llms-full.txt
/ Add all known AI crawler user-agent names here. /
# Allow AI crawlers access
Allow: /blog/
Allow: /products/
Allow: /about/
# Disallow AI crawlers access
Disallow: /user-content/
Unfortunately, Shopify sellers aren't all software engineers, and the Shopify admin doesn't give store owners enough permissions to create or modify these two files. That's why Clickfrom.ai will build a Shopify-compatible app to help store owners generate and update them—making your site's language and structure more LLM-friendly and proactively signaling AI crawlers, "Welcome to my site for information." As a result, your site and products will appear more often in AI chatbot responses, helping Shopify sellers capture more organic traffic from AI.
ChatGPT Shopping marks the start of the AI-driven shopping era. Although many Shopify sellers have already received orders via Perplexity and similar tools, the real shift from Google Shopping or Bing Shopping to AI Shopping is a change in mindset: move from merely showcasing and selling products to presenting solutions and illustrating the value your products deliver in different scenarios. Your entire site must become a problem-solver.
To do this, create more solution-oriented pages that directly answer the questions users ask on ChatGPT, Gemini, Grok, and other AI platforms. For example, instead of just listing specs for "Best Italian espresso machine under $200" (and hoping ChatGPT picks it up), anticipate that question on your product page and provide the answer yourself. Use a combination of tools like Google Search, SEMrush, and Product Optimizer to identify the most common queries.
But as your catalog grows and user needs evolve, manually maintaining your AI chatbot presence becomes overwhelming—something small and medium-sized Shopify stores often struggle with. The Clickfrom.ai Shopify app automates this: it pulls your product data, matches it to frequently asked questions, auto-generates dozens of solution-focused pages, and keeps them updated as user demand changes—ensuring you consistently capture AI-driven organic traffic.